Payment Policy

All payments will be made upon both the completion of your website and your approval of the final product. Each website is different and will be priced according to the functionality of your website. If you are not satisfied with the first product we will make whatever changes you need in order to ensure that you are satisfied. If there are additional features you would like to add after the creation of the initial contract that is easily done but may possibly incur additional charges for those features.

If major changes are required more than once and you are not satisfied with the results we will recommend that you seek out a different web-design service and charged for 40% of the agreed upon cost for your contract.

Hosting and Maintenance fees will be charged on an annual basis and we will reach out before the end of your contract to confirm whether or not you would like to renew or discontinue service.

Discontinuation of Services

If after your contract expires and you decide you do not wish to renew our services, your website will no longer be available and the domain name will remain the property of PNAI Solutions. You may purchase the domain name if you would like to hold onto it, but the code to your website is considered to be the intellectual property of PNAI Solutions and is not available for purchase. We WILL NOT migrate your site to a different hosting service. Once your contract expires and you inform us you do not wish to renew we WILL delete your website and any data related to it.

Returns & Refunds policy

No returns or refunds are allowed after the completion of the project and your approval. If later you are not satisfied with your website or hosting we will attempt to do our best to accommodate your needs. That being said, creating a website and hosting a website is a time consuming process. We value the time of our employees and they are paid on a project by project basis. If your needs are beyond what we are able to offer and support we will not take your business, recommend finding a different solution for your needs, and will charge you 40% of the cost of the project to ensure our employees are paid for their time and efforts.